USA3000 Airlines

Frequently Asked Questions

Searching for a Flight

Can I obtain fares without making a reservation?

• Yes. Click here to be taken directly to our reservations page. You will be asked to enter your travel plans. You can search all of our fares with no obligation to purchase. (Hint: Check the “Flexible Traveler” box to see all of our fares by month for the city pairing you’ve chosen.)

Where do I go if I need to book a multi-city trip?

• Booking a multi-city trip can be very complicated. To make it easier and more convenient for you we suggest calling our Reservations Department at 1-877- USA3000. A reservations agent will be able to book your multi-city trip quickly and efficiently.

How do I find the lowest fares available?

• To find the lowest possible fares USA3000 offers, click here and you will be taken directly to our reservations page. Enter your departure city, destination city, and dates of travel. Check the “Flexible Traveler” box to see the lowest fares for your city pair in your month of travel.

What is the "Flexible Traveler" option?

• Looking for the lowest ticket price has never been easier. The “Flexible Traveler” option allows you to view the prices and dates of our flights for the city pairing you’ve chosen, one month at a time. By using this tool you will be able to find the lowest fares that best fit your travel needs.

Booking a Flight

How can I book a flight on usa3000.com?

• Booking a flight on usa3000.com is quick and easy. From our homepage, click the “Book a Flight” button on the right side of the page, or click here to go to our reservations page. The reservations engine will walk you through the 4-step purchasing process. All you need to do is enter your information.

How do I book a round-trip flight?

• To book a round-trip flight, please visit our homepage and click on our “Book a Flight” button, or click here to go to our reservations page. Before you enter your travel plans, click on the “Round Trip” button. Enter your travel information and click the “Next” button to select your departing and returning flights.

How do I book a one-way flight?

• To book a one-way flight, visit our homepage and click on our “Book a Flight” button, or click here to go to our reservations page. Before you enter your travel plans, click on the “One Way” button. Enter your travel information and click the “Next” button to select your flight.

How do I modify my itinerary during the booking process?

• If you need to adjust your travel plans while you are booking, simply click on the “Go Back” button located at the bottom of your screen. This will allow you to return to the prior screen and make adjustments to your reservations. You may make adjustments to travel plans at any point before you click on the “Book Flight” button. If you have already booked your flight and need to change your reservations, please call our Reservations Department, toll-free, at 1-877-USA3000.

If I don't have a credit card, can I still book a reservation on usa3000.com?

• You may book flights on usa3000.com using either a credit card or the Western Union payment option (To learn more about the Western Union payment option please click here). Cash purchases are only accepted at select airport locations. Please call our Reservations Department at 1-877-USA3000 to ask for the closest airport location that accepts cash payments.

How soon before a flight can I book a ticket on usa3000.com?

• If you need to book a trip and fly in the same day, please search for your specific flight on usa3000.com or call the Reservations Department at 1-877-872-3000. If there is a flight available on to same day you are booking, you may book that flight until 4 hours before the departure time.
• If a flight is not available, go back to the reservations page and check the “Flexible Traveler” box. This will allow you to view the earliest available flights and choose an alternative.

How many flights can I book in one itinerary on usa3000.com?

• The maximum number of adults per booking is six (6). You can book up to six (6) round-trip tickets or up to six(6) one-way segments. If you are making reservations for 7-12 adults please call our Reservations Department at 1-877-USA3000. If you are booking more then 12 adults please call our Groups Department at 610-359-6545.

How many passengers can I book in one reservation on-line?

• You can book up to 6 adults and 1 infant per on-line reservation. If you are making reservations for 7-12 adults please call our Reservations Department at 1-877-USA3000. If you are booking more then 12 adults please call our Groups Department at 610-359-6545.

Can I make a reservation for anyone?

• When a reservation is made, at least one of the following two criteria needs to be met:
• The credit card holder is personally making the reservations.
• The credit card holder will be one of the passengers on board the flight.

Can I request special assistance when making my reservation on usa3000.com?

• Unfortunately, we are not able to record special assistance requests through our on-line booking engine. If you would like to request special assistance for a flight, please call our Reservations Department at 1-877-USA3000.

Why does USA3000 choose to display one-way segment prices instead of round-trip prices?

• Displaying one-way segments allows you to choose your dates of travel based on greatest convenience and best possible price. To purchase a round-trip flight, simply select the “Round Trip” option, and choose two (2) one-way trips.

Reserving your Seats

Does USA3000 allow me to reserve a specific seat on a flight?

• Yes, you may reserve a specific seat for your flight while you are booking on usa3000.com or by calling our Reservations Department at 1-877-USA3000. A $10 fee applies to each pre-reserved seat.

Where can I view the seating chart on usa3000.com?

• After you have chosen your flights and have moved on to Step 3 of the booking process, you can reserve seats by checking the box in the red “Select Your Seats Now” section. Continue filling out the form. After you have clicked on the “Next” button, a seating chart will appear and you will be able to click and select the seats that you would like to reserve.

How do I select the seats that I would like?

• During Step 3 of the booking process, check the box in the red “Select Your Seats Now” section. After you have clicked the “Next” button, a seating chart will appear. Using your mouse, click on the available seats that you would like to reserve.

What if I have booked my flight and forgot to reserve my seats? Can I go back?

• If you forgot to book your seats while making a reservation at usa3000.com, please call our Reservations Department at 1-877-USA3000 and they will be happy to assist you with your request.

How can I be assigned a seat in the Emergency Exit Row?

• You cannot reserve Emergency Exit Row seats prior to check-in. You may request to have an Emergency Exit Row seat when you check-in for your flight. The seats will be assigned on a first come first serve basis at the airport check-in counter.

Payment Options

What is a CV2 code?

o A security code, or CV2 code, is a specific number assigned to your credit card as an additional security precaution. All credit and debit cards carry a security code number. On most cards, the security code number is the last three digits of the number printed on the back, at the top right of the signature strip. You will be required to enter this additional security number before your transaction can be completed.

*American Express puts the number on the front of the card above the credit card account number.

Where is the CV2 security code located?

• The security code is typically located on the back of your card, usually on or near the signature panel. However, the actual location may vary from card to card.

Can I apply the credit of an unused ticket or travel voucher as credit towards and on-line ticket purchase?

• When you are ready to redeem a USA3000 credit or voucher please call our Reservations Department at 1-877-USA3000. One of our reservation agents will be happy to book your flight for you. Unfortunately, we are unable to use credits or balances as payment through our on-line booking engine at USA3000.com. We apologize for the inconvenience.

Can I receive an adjustment on a prior flight purchase?

• No retroactive adjustments are made to prior bookings. If you have any questions or concerns please call our Customer Service Department at 1-888-479-3001.

If the fare I have purchased goes up, do I have to pay the difference?

• No. You are only responsible for the initial fare price paid and applicable taxes of the purchased tickets.

Does USA3000 provide any bereavement refunds?

• In the event of a death in the immediate family, please contact our Customer Service Department at 1-888-479-3001. They will be happy to discuss your situation and survey your available options.

Holding, Viewing and Changing Reservations on USA3000.com

Can I make changes to a reservation that I have already made on usa3000.com?

• Once you click on the “Book Flight” button, you will be unable to make any changes on the website. If you need to make changes to your reservation, please contact our Reservations Department at 1-877-USA3000.

How can I view my reservations?

• After you have submitted your reservation, you will receive an e-mail to the account you have provided. This e-mail will include your confirmation number and itinerary. If you need further assistance please call our Customer Service Department at 1-888-479-3001.

Can I cancel my reservations on usa3000.com?

• Cancellations cannot be made online. If you need to cancel you reservation for any reason please call our Reservations Department at 1-877-USA3000 as soon as possible.

Traveling With Children

How old does my child need to be in order to travel alone?

• A child must be at least 5 years old to travel alone. Children between the ages of 5 and 12 are only permitted to travel on non-stop Domestic flights or on Domestic flights that do not require a plane change. Proof of age may be required. Be sure to bring the child’s passport or a copy of their birth certificate to the airport.

Is there a fee when a child is traveling alone?

• An “Unaccompanied Minor” fee of $50 per child per flight segment must be paid in full at the time of reservation.

What is the process for a child traveling alone?

• To book an unaccompanied minor, please call our Reservations Department at 1-877-USA3000. On the day of the flight, the unaccompanied minor should check-in 2 hours before departure. The sending adult is required to accompany the child to the gate and remain at the airport until the flight has taken off for its destination. After the flight departs, it is helpful to call the family member or friend in the arrival city and inform them that the child is safely on-board and on their way!

• If the receiving party arrives early enough, they may be issued a gate pass to be allowed to meet the child directly after they deplane. Otherwise, it is recommended that the family members or friend meet the child at the baggage claim area. (In order to pass through the checkpoint, a Government issued federal or state photo ID is required. If a USA3000 agent is not available or if the flight is a late evening arrival, and the security checkpoint is closed, the meeting party may only meet the child at the designated baggage-claim area.)

• Unaccompanied children between the ages of 5 and 12 are escorted off the aircraft by a flight attendant or ground personnel and are released to the designated adult who must produce positive photo identification and sign the Unaccompanied Child Form.

• Before sending an unaccompanied minor on a USA3000 flight, please refer to the Unaccompanied Children paragraphs on our passenger information pages.

How do I make reservations for my child who is traveling alone?

• Please call our Reservations Department at 1-877-USA3000 when making a reservation for an unaccompanied minor. When making reservations please advise the USA3000 reservations agent that the booking is for an unaccompanied child and provide the age of the child.

My child takes medication. Will she be allowed to take her medication aboard the flight?

• Yes, USA3000 strongly urges all passengers to carry any medication that they will need in their carry-on bag.

Passengers with Special Needs

How do I make arrangements for special assistance?

• All passengers who require special assistance must make their reservations through our Reservations Department by calling 1-877-USA3000.

If I will need a wheelchair, do I need to advise USA3000 in advance?

• If you require any special assistance, we ask that you call our Reservations Department at 1-877-USA3000 at least 24 hours prior to departure and inform us of your needs. Your notification will help us provide you with the most helpful service.

What if I require special seating on the aircraft?

• We will do everything in our power to ensure the comfort of our passengers. This includes providing special seating for all of our passengers with disabilities, if possible.

What if I have a service animal?

• USA3000 Airlines will gladly accommodate all working service animals on all of our flights.

What if I have a medical condition and need to travel with oxygen?

• Unfortunately, we are unable to accommodate any forms of compressed air containers, including personal oxygen containers. These containers are not permitted onboard. If you need further assistance please call our Customer Service Department at 1-888-479-3001.

What if I need to take medication while on-board a flight?

• All prescription medications may be taken during the flight. USA3000 strongly urges all passengers to carry any medication that they will need in their carry-on bag.

May I take an electric wheelchair or scooter on-board with me?

• We will accommodate all electric wheelchairs and scooters, however the batteries must be removed and the chair will be gate checked. We encourage passengers to take the battery onboard with them to minimize the possibility of damage.

What if I am traveling with my own wheelchair?

• We will accommodate one wheelchair in the main cabin per flight. This service is provided on a first-come, first-serve basis. All other wheelchairs will be gate checked and transported in the hold.

What if I am hearing impaired or visually impaired?

• We will always assist our hearing impaired and visually impaired passengers. However, if a hearing impaired or visually impaired passenger is traveling alone we recommend enrolling in our “Assisted Service” program, which will enable our team to be prepared for any additional assistance you may need during your trip. To learn more about this program, please contact our Customer Service Department at 1-888-479-3001

CHANGES IN LUGGAGE POLICY EFFECTIVE MAY 1, 2008:

Luggage Information:

How many bags can I check?

• Each passenger traveling on scheduled flights may check for free: one (1) bag weighing no more than 50 lbs and measuring 62 linear inches or less (length + width + height). Luggage that does not meet these requirements will incur additional charges.

What are the charges for overweight and excess baggage?

• Any bag over 50 lbs will be charged an excess fee. No bags over 70 lbs will be accepted for carriage.
• Additional Bag (weight not to exceed 50 lbs): $25 charge
• Excess weight (over 50 lbs): $25 charge
• All items in excess of one (1) checked bag per passenger will be accepted subject to availability of space on each flight.

What is my carry-on baggage allowance?

• Passengers may have one carry-on item that must fit under the airplane seat, and one personal item (computer, pocketbook, briefcase, etc.). Carry-on baggage MUST fit in a space no larger than 24" x 16" x 10". If a carry-on does not fit into the USA3000 sizing box at the airport, it must be checked and the passenger may be charged accordingly. We do not accept liability for damage sustained to carry-on items.

Will USA3000 transport sporting equipment?

• Yes. For a fee, we will transport the following sporting equipment:
• Golf Bags: $50 charge
• Surfboards / Boogie boards: $50 charge
• Windsurfer: $50 charge
• Bicycle: $50 charge

What do I do if luggage is lost?

• Report your claim immediately! Do not leave the airport until you have spoken to a USA3000 Airlines Agent or Handling Agent Representative.

• Passengers must report pilferage no more than 24 hours after arrival to our local airport office for consideration. Reports of pilferage after the initial 24 hours will not be processed

• A claim form (Property Irregularity Report - PIR) will be completed and tracing of the mishandled bag will begin at your arrival station for 5 days. Everything possible will be done to promptly trace, recover, and return your luggage.

• If we have not located and recovered your bag after 5 days, your file will be forwarded to our Headquarters for investigation and resolution or settlement. If a settlement file is established, you will be asked to provide documentation in support of your claim.

• Please refer to the Baggage Services page for protocol, including telephone numbers and the company address for claims.

What do I do if my luggage is damaged?

• Any luggage damage must be reported to a USA3000 Airline representative BEFORE you leave the airport. Claims for damaged luggage cannot be made after you leave the airport.

• USA3000 Airlines is not liable for damage to wheels, pull handles, zippers, zipper pull tabs, pockets, flaps, hanger hooks or locks attached to the bag.

• USA3000 Airlines is not responsible for damage that does not impair the ability of luggage to function, and specifically is not liable for damage arising from the normal wear and tear of handling, including scratches, scuffs, punctures, and marks.

• USA3000 Airlines is not liable for the loss of, damage to or delay in delivery of any fragile or perishable item or liquid, or damage caused to other contents of the bag caused by said fragile or perishable item or liquid. We are not liable for damage resulting from overstuffed, oversized, or overweight bags.

What are the limitations regarding USA3000’s luggage liability?

• USA3000 Airlines is not responsible for damage to sporting equipment such as golf clubs, their cases and bags, surfboards, soft-sided bags, musical instruments, and other similar items.
• USA3000 Airlines is not responsible for the loss or damage to articles that are strapped, fastened, or otherwise secured to the outside checked luggage.
• USA3000 Airlines is not responsible for the delay, loss, or damage of the following items in checked luggage:

· Jewelry

· Fragile or Perishable Articles

· Money/Gift Cards/Certificates

· Cameras and Accessories

· Toiletries and Perfumes

· Paintings

· Artifacts

· Religious Articles

· Video and Electronic Equipment

· Silverware

· Negotiable Papers

· Securities

· Business Documents

· Antiques

· Manuscripts

· Cell Phones and Accessories

· Eyewear/Contact Lenses

· Medications

· Computers/Laptops

· Furs

· Liquor and Tobacco Products

· Irreplaceable Books/Items

• USA3000 Airlines does not assume responsibility for any item improperly packed or susceptible to loss or damage.

Airport Arrival and Information

How early should I arrive at the airport?

• The following chart shows the minimum check-in times for Domestic and International travel:

MINIMUM CHECK-IN TIMES
ITEM	DOMESTIC	INTERNATIONAL
Check in Closes	At least 45 minutes prior to flight departure	At least 45 minutes prior to flight departure
Latest Gate Time	20 minutes prior to flight departure	At least 30 minutes prior to flight departure
Aircraft doors close	5 minutes prior to flight departure	5 minutes prior to flight departure

• For individual airport information please click here.

In-Flight Food Service

Do you accommodate individuals with allergies?

• We do our best to accommodate passengers with allergies. Even though USA3000 does NOT serve peanut products on their aircrafts, we are unable to guarantee that our products have not been in contact with peanuts.

Are non-alcoholic drinks available on the flight?

• We provide our passengers with complimentary non-alcoholic beverages including Bucks County Coffee, Tea, soda, and juice.

Do you serve alcohol on your flights?

• USA3000 serves an assortment of beer, wine and liquor on-board for a $5 charge. Alcohol may only be served to customers over 21.

In-Flight Entertainment

Does USA3000 offer movies during the flight?

• On Domestic Flights and Bermuda Flights, USA3000 Airlines offers an assortment of short videos that include a variety of cartoons, sitcoms, music videos, and documentaries.
• On International Flights, we provide feature-length movies.